The Customer

• Treat customers with courtesy and respect.  When a customer visits Able, they are a guest in our home.

• Respond to the customer's needs quickly and with positive action.  A customer's problem cannot be solved with an excuse.

• Understand and solve the customer's problem.  Listen and ask questions first to enable you to respond with the correct solution.

• Assume the customer is always right.  Ask the customer to state their position. Only then, if appropriate, explain the corporate action or doctrine.

• Honoring a commitment to a customer takes priority over all other activities.

• You are Able to the customer.  Your actions determine how they will feel about our company.